Privacy Policy

1. Introduction

Vlasova Cosmetology respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our website, contact us, book a consultation or receive treatment.

2. Information We Collect

We may collect the following types of information:

• Your name, email address and telephone number
• Appointment and booking information
• Medical history relevant to treatment suitability
• Consultation notes and treatment records
• Before and after photographs where clinically required
• Payment and transaction information
• Website enquiry details submitted through contact forms
• Technical website data such as IP address and browser information

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries
• Book and manage appointments
• Carry out consultations and treatment assessments
• Maintain clinical records
• Provide aftercare advice
• Process payments
• Comply with legal, insurance and professional obligations
• Improve our website and services

4. Medical and Treatment Records

Medical history, consultation notes, treatment records and clinical photographs may be retained where necessary for safe treatment, professional standards, insurance purposes and legal compliance.

5. Legal Basis for Processing

We process personal information under one or more lawful bases, including consent, contractual necessity, legitimate interests, legal obligations and the provision of health-related services.

6. Marketing

We will only send marketing communications where you have consented to receive them or where permitted by law. You may unsubscribe from marketing communications at any time.

7. Photographs and Social Media

Clinical photographs may be taken for your treatment record. Photographs will not be used for marketing, advertising, social media or website purposes unless you have given separate written consent.

8. Sharing Your Information

We do not sell your personal information. We may share information with trusted service providers where necessary, including booking systems, payment providers, website hosting providers, insurers, legal advisers or regulators.

9. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

10. Data Retention

We retain personal data only for as long as necessary for the purposes set out in this policy, including legal, insurance, accounting and clinical record-keeping requirements.

11. Your Rights

Under UK data protection law, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to certain processing
• Restrict processing
• Withdraw consent where processing is based on consent

12. Cookies

Our website may use cookies to improve functionality, measure website performance and enhance user experience. Please see our Cookie Policy for more information.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

15. Contact

Vlasova Cosmetology
Email: info@vlasovacosmetology.com
London, United Kingdom